Terms of Service

These Terms apply to the use of the website camper-explorer.de and the services offered through it (together, the “Service”), operated by:

These Terms apply to everyone who uses the Service, whether you use it free of charge or under a paid subscription.

The language of the contract is German. This English version is provided for information only; the German version prevails.

Camper Explorer is an independent information and comparison tool. The Service collects publicly available one-way camper offers (“relocation” or “one-way deals”) from various rental providers, processes them, and presents them in one place, searchable and filterable.

We do not broker rental contracts and are neither a tour operator nor a travel agent nor a party to any rental or carriage contract. When you click “Book” on an offer, you are forwarded to the website of the respective rental provider. Any rental or booking contract is concluded exclusively between you and that rental provider, on their terms.

We have no business relationship with the rental providers shown and act neither on their behalf nor in their name.

The data shown (in particular availability, routes, vehicle models, periods, and prices) comes from the rental providers and is retrieved automatically at regular intervals. We give no warranty as to the accuracy, completeness, timeliness, or availability of the offers shown (see clause 11). What always governs is the offer on the rental provider’s website at the time of booking.

Browsing the public deal feed is possible without registering.

Certain features (in particular the Pro subscription and deal alert emails) require a user account. Registration runs through our authentication provider. You undertake to provide truthful information and to keep your credentials secret.

You are responsible for all activity that takes place through your account. Please tell us immediately if you suspect misuse.

You can delete your account yourself at any time under “My account”. If a Pro subscription is running, it must first be cancelled under clause 7.3; until then, deletion is not possible. If you delete your account before the end of the period you have already paid for, Pro access ends early; there is no claim to a refund of fees already paid.

The Service can be used free of charge to a certain extent. This includes full access to the deal explorer and the filters.

Newly published offers are released for free use only after a lead time of currently 48 hours. We reserve the right to adjust the scope of free use and the length of that lead time.

For a fee, you can take out a “Pro” subscription. It releases newly published offers without the lead time under clause 4.2 and activates deal alert emails for matching offers.

The following terms are available (prices include statutory VAT):

What governs are the plans and prices displayed during the order process at the time of your order.

Contracting party for the paid purchase (merchant of record). The sale, billing, and collection of the fee for the Pro subscription are handled by our payment and billing provider Creem (Armitage Labs OÜ) as “merchant of record”. On completing the order process, the paid purchase contract for the Pro subscription is concluded between you and Creem; Creem’s terms of service apply in addition. Creem handles payment, invoicing, and the remittance of VAT.

On the basis of that purchase, we provide the service that is the subject of the contract (unlocking the Pro features) under these Terms. These Terms govern use of the Service; payment processing is governed by Creem’s terms.

The order process. You order by selecting a plan, being forwarded to Creem’s payment page, entering your payment details, and confirming bindingly by clicking the button marked as carrying an obligation to pay. Once payment succeeds, the Pro features are unlocked.

All prices are in euro (EUR) and include the applicable statutory VAT.

Payment is made using the payment methods offered by Creem. Invoices, payment details, and subscription management are available through the billing page (Creem portal).

The Pro subscription runs for the term you chose (3, 6, or 12 months).

Unless cancelled beforehand, the subscription renews automatically at the end of the term for the same term again, at the price then in force.

You can cancel the subscription at any time through the billing page (Creem portal), effective at the end of the period already paid for. This prevents the automatic renewal; the Pro features remain usable until the end of the paid period.

Before every automatic renewal, we inform you 7 days in advance of the upcoming renewal.

Right of withdrawal. For contracts concluded at a distance, consumers generally have the right to withdraw from the contract within 14 days without giving reasons (§ 11 FAGG). The period begins on the day the contract is concluded.

How to exercise it. An unambiguous declaration to Creem is enough to exercise the withdrawal. Because performance begins early and the right of withdrawal lapses (see clause 8.3), however, this will not normally apply.

Early performance and lapse of the right of withdrawal (digital service). The Pro subscription is a digital service supplied immediately after purchase. When ordering, you expressly consent to performance beginning before the withdrawal period expires and confirm that you have taken note that you thereby lose your right of withdrawal once the contract has been performed in full (§ 18(1)(11) FAGG). You give that consent by ticking the corresponding confirmation during the order process.

The Service may only be used within the bounds of applicable law and these Terms.

The following are prohibited in particular:

• automated reading, copying, or systematic extraction of content or data (scraping, crawling) beyond the intended use;
• reproducing, redistributing, or commercially exploiting the data provided through the Service;
• acts that impair the availability, integrity, or security of the Service;
• circumventing access or use restrictions (for example the lead time under clause 4.2).

In the event of serious or repeated breaches, we are entitled to restrict access or to suspend the account.

We aim for high availability but do not owe any particular level of it. Maintenance, disruptions at third parties (in particular the rental providers), or technical reasons may cause interruptions.

We may develop, change, or discontinue individual features of the Service, provided this is reasonable for you and does not impair the essential benefits of an existing paid subscription.

The offers shown come from third parties. We give no warranty as to the accuracy, completeness, availability, or pricing of the rental providers’ offers, nor as to the conclusion or handling of a booking with a rental provider.

We are liable for damages only in cases of intent and gross negligence. Liability for slight negligence is excluded, except for personal injury. This limitation does not apply where mandatory statutory provisions (in particular the Austrian Consumer Protection Act and the Product Liability Act) say otherwise.

We accept no liability for third-party content, services, and websites (in particular those of the rental providers and of Creem) that are referred or linked to.

The Service, its design, software, texts, and trade marks, as well as the selection, arrangement, and processing of the data shown, are protected by copyright and related rights and belong to us.

You are granted a simple, non-transferable right to use the Service as intended for your own, non-commercial purposes. Any use beyond that requires our prior consent.

We reserve the right to change these Terms. For paid subscriptions already concluded, the version in force at the time of purchase applies.

We will inform affected users of material changes to ongoing contractual relationships within a reasonable period before they take effect. If you do not object within the period stated, or continue to use the Service after the changes take effect, the amended Terms are deemed accepted; we will point this out separately in the notice. Any right of cancellation remains unaffected.

Governing law. Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory protective provisions of the state of your habitual residence remain unaffected.

Place of jurisdiction. For consumers, the place of jurisdiction follows the mandatory statutory provisions (in particular § 14 of the Austrian Consumer Protection Act). Otherwise, the court with subject-matter jurisdiction at the provider’s seat is agreed as the place of jurisdiction.

Consumer dispute resolution. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Severability. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions is unaffected. Vis-à-vis consumers, the statutory rules take the place of invalid provisions.